System Theme Settings Have Changed – cannot sync QuickBooks because of popup dialog box

QuickBooks Syncing Problem Warning! The system theme settings have changed. You must restart your application to apply those changes.

Problem:

Our inventory system is unable to sync orders to QuickBooks. The following message has popped up:

“Warning The system Theme settings have changed. Your must restart your application to apply those settings.”

Equipment:

  • Windows 2022 Server Standard
  • QuickBooks Enterprise 2023 Gold

Cause:

Remote Desktop Connection with different screen resolution.

There seems to be a pattern where the more often the sysadmin remotes into the server (where the QuickBooks file and our inventory system live), the more often we see this message.

Upon further investigation, I believe that the Remote Desktop connection is, in fact, the problem. The remote connection had a 1920×1080 screen resolution, which is not what the server spends most of its time on. This change in screen resolution would be the “system theme setting” that has changed.

Solution:

Turn off QuickBooks popups

  • Log in to the company file as Admin
  • Navigate to Edit > Preferences > General > My Preferences
  • Mark the box to “Turn off pop-up messages for products and services”

About Michelle Hestand

Michelle is a website manager in East Texas. She mainly works on websites related to health, traveling entertainment, and family life.

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